Corrective Action

Resolving customer and supplier issues has a high priority in most organizations.  It is a recognized best practice for an organization to record and track the resolution of customer and supplier issues. Corrective Action (CA) is used to initiate work to remediate actual deficiencies or to prevent potential deficiencies.

Gateway has developed a user-friendly Corrective Action solution on the Microsoft 365 platform that’s capable of initiating, managing data collection, and follow-up action items for a wide range of potential customer and supplier issues.

CA’s tend to be quality or product-focused. Corrective Actions can come from the following causes:

• Customer complaints
• Internal complaints
• Vendor/supplier deficiencies
• Corporate directives

Gateway’s FACILEX® Corrective Action solution is configured to accommodate small, single sites or large, enterprise systems. All of the tasks necessary to conduct a thorough CA process are generated, assigned and tracked throughout the lifecycle.

The configuration of SharePoint to carry out a lifecycle process is a unique feature of Gateway’s solution. The lifecycle approach affords far more flexibility and speed than a workflow tool could ever hope to accomplish. SharePoint’s best in class document management platform enables secure, enterprise-wide access to the CAR records, thereby enhancing corporate knowledge, customer service and safety.

Key functionality includes:

• Very simple CAR reports as well as large, detailed CAR investigations
• Determination of root causes, and perhaps “lessons learned”
• Escalation to the proper approval level depending on the severity of the problem