Organizations often maintain “to do” lists for various purposes.
Gateway has developed a user-friendly Issue Management solution on the Microsoft 365 platform that’s capable of initiating and managing simple or complex issues.
A key feature of the FACILEX® Issue Management solution is the representation of the business process using a lifecycle. The lifecycle design provides the flexibility needed to process simple or complex issues. The baseline configuration provides lifecycles for General Issues, Ad Hoc Action Items, Kaizen Events, Meetings and Suggestions.
FACILEX® Issue Management provides a powerful and intuitive initiation process that manages the collection of the common and site specific attributes.
FACILEX® Issue Management is configured to represent an organization’s asset structure in drop down menus that rapidly allow the initiator to define where the issue applies.
Any issue numbering scheme can be supported. FACILEX® uses standard SharePoint lists that can be easily configured for additional attributes such as text, numbers, dates or Boolean logic.
FACILEX® I.M. is also available as a mobile application that allows the process to be initiated off-line and synchronize later with the Microsoft 365 platform.