Issue Management

Issue Management

Organizations often maintain “to do” lists for various purposes.

  • Ideas and suggestions,
  • Follow-up items from meetings,
  • Follow-up items from applications such as PHA’s,
  • Problems that people have discovered, but for which a solution isn’t yet known,
  • Ideas for changes, which might become an MOC in the future.


Gateway has developed a user-friendly Issue Management solution on the Microsoft 365 platform that’s capable of initiating and managing simple or complex issues.

Issue Management Solution

A key feature of the FACILEX® Issue Management solution is the representation of the business process using a lifecycle.  The lifecycle design provides the flexibility needed to process simple or complex issues. The baseline configuration provides lifecycles for General Issues, Ad Hoc Action Items, Kaizen Events, Meetings and Suggestions.

FACILEX® Issue Management provides a powerful and intuitive initiation process that manages the collection of the common and site specific attributes.

FACILEX® Issue Management is configured to represent an organization’s asset structure in drop down menus that rapidly allow the initiator to define where the issue applies.

Any issue numbering scheme can be supported. FACILEX® uses standard SharePoint lists that can be easily configured for additional attributes such as text, numbers, dates or Boolean logic.

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Issues can be initiated by any authorized personnel. The FACILEX® license model is based on facility or region. There is no limit on the number of users that can participate in this process.

FACILEX® I.M. is also available as a mobile application that allows the process to be initiated off-line and synchronize later with the Microsoft 365 platform.

Gateway Consulting Group Inc.

8610 Transit Road, Suite 100,
East Amherst, NY 14051 USA
Phone: (716) 636-0200

Directions from BUF Airport:

East on Genesee St./RT-33 for 1.6 mi.
North on Transit Rd./RT-78 for 4.4 mi
8610 Transit Rd is on the left

Direct Sales Inquiries to:

Phone: (716)636-0200 X 4

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