Issue Management

Organizations often maintain “to do” lists for various purposes.

• Ideas and suggestions,
• Follow-up items from meetings,
• Follow-up items from applications such as PHA’s,
• Problems that people have discovered, but for which a solution isn’t yet known,
• Ideas for changes, which might become an MOC in the future.

Gateway has developed a user-friendly Issue Management solution on the Microsoft 365 platform that’s capable of initiating and managing simple or complex issues.

A key feature of the FACILEX® Issue Management solution is the representation of the business process using a lifecycle.  The lifecycle design provides the flexibility needed to process simple or complex issues. The baseline configuration provides lifecycles for General Issues, Ad Hoc Action Items, Kaizen Events, Meetings and Suggestions.