FACILEX® / Microsoft 365 Support Services Include:

• Application Engineering for FACILEX®. This includes discussion regarding whether something can be done in the software, what options are available, how best to address a proposed requirement.
• Business process rule configuration, using FACILEX® software solutions.
• Configuration assistance, whether for FACILEX® software solutions or for general SharePoint /Microsoft 365 configuration.
• Data loading, including, but not limited to, migration, remapping, or other data-related services.
• Data exporting.
• Installation assistance, including, but not limited to, additional sites, or FACILEX® solutions.
• Enhancements: creation of new functionality whether or not the functionality becomes part of the FACILEX® software in the future.
• User interface modifications: modifications to certain aspects of the FACILEX® software’s user interface, whether or not these modifications become part of the software in the future.
• Repairs to SharePoint / Microsoft 365 functions, or workarounds needed to mitigate the effects of SharePoint or SQL-Server® issues.
• Provision of SharePoint / Microsoft 365 configuration information.
• Assistance with any instances of the FACILEX® software, or sites, not installed by Gateway or its Authorized Resellers.
• Disaster recovery, including discussions or detailed planning for disaster recovery and backup
• Miscellaneous support for Microsoft 365 products including, but not limited to, SharePoint, Office, Windows, Windows-Server, SQL-Server.
• Permissions: Adding, removing or repairing unique permissions, or adding, removing or repairing inherited permissions.
• Template updates, whether the work involves a FACILEX® software configuration change or a change to the template document itself.
• View, report and aggregation configuration.
• Support for any item not identified above, for which Gateway accepts a support activity.

Scheduled Maintenance:

Gateway offers scheduled inspection and maintenance support that may include:

• Regular monitoring of the FACILEX® on-prem or cloud-based production environment by Gateway personnel
• Performance monitoring alerts to IT staff of potential production problems
• Trouble shooting problems, including attempted reproduction of problems in Gateway test environments
• Suggested corrective actions if problems occur
• Suggested preventive actions if problems are anticipated
• FACILEX® software patches and upgrades, configuration
• Maintenance of a separate development/test environment at Gateway
• Assistance with management and update of the Training instance

FACILEX® Training

Gateway offers web-based training and supporting documentation for:

• FACILEX® Administrator
• FACILEX® User